Terms & Conditions
Please read these terms and conditions carefully before using our services. By accessing or using Zexfro, you agree to be bound by these terms.
Last Updated: January 4, 2026
Effective Date: January 1, 2026
Version: 1.0
Welcome to Zexfro. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the Zexfro website and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.
Important Notice
If you do not agree to these Terms, you must not access or use our Service. Please read these Terms carefully and contact us if you have any questions.
Acceptance of Terms
Understanding your agreement with Zexfro
1.1 Agreement to Terms
By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
1.2 Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using our Service, you represent and warrant that you meet these eligibility requirements.
1.3 Business Use
Our Service is intended for business and commercial use only. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
User Accounts & Responsibilities
Your obligations as a Zexfro user
You Must:
- ✓Provide accurate and complete registration information
- ✓Maintain the security of your account credentials
- ✓Notify us immediately of any unauthorized access
- ✓Keep your account information up to date
- ✓Comply with all applicable laws and regulations
- ✓Use the Service only for lawful business purposes
You Must Not:
- ✗Share your account credentials with others
- ✗Use the Service for illegal or fraudulent activities
- ✗Attempt to gain unauthorized access to our systems
- ✗Upload viruses or malicious code
- ✗Interfere with or disrupt the Service
- ✗Violate intellectual property rights
Services & Order Processing
How we handle your import/export transactions
3.1 Service Description
Zexfro provides a platform connecting importers and exporters for international trade. We facilitate transactions, manage logistics, ensure compliance, and provide support services. The specific services available may vary based on your location and account type.
3.2 Order Placement
When you place an order through our platform:
- •You make an offer to purchase products or services at the stated price
- •We will send you a confirmation email acknowledging receipt of your order
- •The contract is formed when we accept your order and begin processing
- •We reserve the right to refuse or cancel any order at our discretion
3.3 Pricing & Payment
All prices are displayed in the currency specified and are subject to change without notice. Payment terms include:
- •Payment must be made using approved payment methods
- •You are responsible for all applicable taxes and duties
- •Late payments may incur additional fees or service suspension
- •Refunds are subject to our refund policy
3.4 Shipping & Delivery
We work with trusted logistics partners to deliver your orders. Delivery times are estimates and may vary due to customs clearance, weather conditions, or other factors beyond our control. Risk of loss transfers to you upon delivery.
Intellectual Property Rights
Protecting our content and your content
4.1 Our Content
All content on the Zexfro platform, including text, graphics, logos, images, software, and design, is the property of Zexfro or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
4.2 Your Content
You retain ownership of any content you submit to our platform. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display that content in connection with providing our Service.
4.3 Trademarks
"Zexfro" and our logo are registered trademarks. You may not use our trademarks without our prior written consent. All other trademarks appearing on our platform are the property of their respective owners.
Limitation of Liability & Disclaimers
Understanding the limits of our responsibility
Important Legal Notice
Please read this section carefully as it limits our liability and affects your legal rights.
5.1 Service "As Is"
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.
5.2 Limitation of Liability
To the maximum extent permitted by law, Zexfro shall not be liable for:
- •Indirect, incidental, special, consequential, or punitive damages
- •Loss of profits, revenue, data, or business opportunities
- •Delays or failures in delivery due to circumstances beyond our control
- •Actions or omissions of third-party service providers
5.3 Maximum Liability
Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
Termination & Suspension
How accounts can be terminated
6.1 Termination by You
You may terminate your account at any time by contacting our support team. Upon termination, you will no longer have access to your account and any data associated with it.
6.2 Termination by Us
We may suspend or terminate your account immediately, without prior notice, if:
- •You breach these Terms or any applicable laws
- •We suspect fraudulent or illegal activity
- •You fail to pay amounts owed
- •Required by law or regulatory authorities
6.3 Effect of Termination
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
Governing Law & Dispute Resolution
Legal jurisdiction and dispute handling
7.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.
7.2 Dispute Resolution
Any disputes arising from these Terms or your use of the Service shall first be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in Dhaka, Bangladesh, in accordance with the Arbitration Act of Bangladesh.
7.3 Jurisdiction
You agree to submit to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh, for any legal proceedings that cannot be resolved through arbitration.
Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
We encourage you to review these Terms periodically to stay informed about your rights and obligations.
Questions About These Terms?
If you have any questions or concerns about these Terms and Conditions, please don't hesitate to contact our legal team.
Ready to Start Trading?
Join Zexfro today and experience secure, compliant, and efficient global trade operations.